Privacy Policy

Last updated: 02/07/2025

At Calliope Property Services, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website https://calliopepropertyservices.com/ (the “Site”) or use our services (the “Services”). By accessing or using the Site, you consent to the practices described in this policy.

Please read this Privacy Policy carefully, and if you have any questions, feel free to contact us at contact@calliope.services.

1. Introduction

We comply with the requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, which govern the collection, use, and storage of personal data. This Privacy Policy explains:

The types of personal data we collect.
How we use and process that data.
How we store and protect your information.
Your rights regarding your personal data.

2. Information We Collect

We collect various types of personal information in order to provide and improve our Services. This may include:

2.1 Personal Identifiable Information (PII)

Contact Information: Name, email address, phone number, postal address.
Account Information: Username, password (if you create an account).
Payment Information: Credit/debit card details or other billing information (processed by a third-party payment provider).

2.2 Non-Personal Identifiable Information

Technical Data: IP address, browser type, device type, operating system, and other technical details related to your device and how you access the Site.
Usage Data: Information about how you interact with the Site, such as pages visited, time spent on the Site, clicks, and other usage statistics.

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Site. These may collect information such as:

Browser type
Language preferences
Date and time of visit
Referring/exit pages

You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of some parts of the Site.

For more details, please see our Cookie Policy.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

To Provide Services: To fulfil your orders, manage your account, process payments, and provide customer support.
To Improve the Site: To analyse Site usage and improve the user experience.
To Communicate: To send you promotional emails, newsletters, or other information that you have agreed to receive. You can opt out of these communications at any time by following the unsubscribe instructions in our emails.
For Legal Compliance: To comply with applicable laws, regulations, and legal requests.

4. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us with delivering the Services.
Legal Compliance: To comply with law or valid public authority requests.
Business Transfers: In the event of a merger or acquisition.

We will not sell, rent, or otherwise share your personal data with third parties for marketing purposes without your consent.

5. How We Protect Your Information

We use industry-standard security measures, including:

SSL/TLS encryption
Secure data storage
Access restrictions

While we strive to protect your data, no system can be completely secure.

6. Your Rights

Under the UK GDPR, you have rights including:

Access
Rectification
Erasure
Restriction
Objection
Data portability

To exercise these rights, contact us at contact@calliope.services.

7. Retention of Data

We retain your data only as long as necessary and securely delete or anonymise it when no longer required.

8. Children’s Privacy

The Site is not intended for those under 18. We do not knowingly collect data from children.

9. Changes to This Privacy Policy

We may update this policy. Please check the “Last Updated” date and review periodically.

10. Contact Us

If you have any questions, please contact us at:

Calliope Property Services LTD
12, Duke Place, England, ST5 6PE
Email: contact@calliope.services
Tel: 0345 257 0030
Company Registration Number: 16120184